Contact Us
01387 731 210

Mon – Fri : 9am to 5pm
Sat: 9am to 12pm
Sun: Closed

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Delivery Information

Free delivery to UK Mainland

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How much does delivery cost?

Most website orders are delivered FREE to the UK Mainland.

‘Mix Your Own’ Pallets have a starting price of £45, which covers the cost of packing, wrapping, strapping and delivering your pallet. This lets us offer you the unique ability to have total flexibility with your choice and quantity of products. You can put as much or as little on your base pallet as you choose, of any combination of briquettes, as long as you stay within the maximum 1000kg weight limit.

For Nothern Ireland and any islands, please phone 01387 731 210 for a quote.

All pallet orders are delivered by our national pallet courier, Palletline.

Pallet deliveries have certain restrictions, so please read the Delivery Information to ensure that your order can be delivered safely.

Deliveries within 25 miles of Dumfries can be made using our own vans and drivers.

How long will my order take to arrive?

Sample packs are dispatched within one or two days and are delivered next working day.

For palletised deliveries, standard delivery usually takes two working days from dispatch. Remote areas may take longer but we will email you to confirm your delivery day. If you require delivery on a specific day, please let us know this when ordering.

For example, at most times of the year, an order received by us on Monday will be dispatched on Tuesday and will arrive with you on Thursday.

During very busy periods, such as November and December, it may take us a little longer to dispatch your pallet but we will always keep you informed of delivery times.

Pallet orders are delivered between 9am-5pm on the day of your choice. Someone will need to be at the delivery address during these hours to receive the pallet.

Can I specify a time for my order to arrive?

Standard deliveries will arrive anytime between 8am and 5pm. We cannot provide a smaller delivery window unless you request an additional delivery service at the time of ordering. See below for a guide to these additional services.

For pallet deliveries, we provide you with your consignment number and the contact details for your local delivery depot, so you can contact them directly if you require more information about your scheduled delivery.

Additional delivery services (pallet orders only):

Charges listed are additional. Please book these through the office on 01387 731 210

  • Book In (Palletline will ring you to arrange a delivery time): £3.00
  • Pre-10am: £15.75
  • Morning: £5.25
  • Timed (Arrange a specific time between 10am-5pm): £10.50
  • Saturday: Starts at £39.90, depending on postcode


How will my order be delivered?


Sample Pack Orders

Sample Packs are delivered by APC, an overnight courier, and come packed in a polypropylene sack. For most orders, delivery is next day but for remote areas it may take two days for delivery.
We ask APC to leave your parcel in a safe place if you’re not home to accept delivery. If you have specific instructions for this, please let us know.

Pallet Orders

Your goods are delivered on a pallet, the footprint of which is usually approximately 1.2m x 1m. The height of the pallet depends on the products you’ve ordered but may be up to two metres high.

The maximum weight of a pallet is 1000kg.


Accessing your property

Our pallet courier will normally deliver your order on an 18 tonne lorry with a tail lift. This means your property must be accessible to a large vehicle. If a bin lorry can access the house then the Palletline lorry should be able to as well but it will be up to the driver to determine this. As a guide, please check the measurements given on this page.

Standard lorry dimensions


The driver may not be able to access your property if there are:

  • low overhead lines or low hanging branches
  • low bridges or bridges with weight limits

If you think that an 18 tonne lorry will not be able to access your premises,

please request a 7.5 tonne lorry when placing your order. 7.5t is the smallest vehicle we can request.



Will the driver be able to put the pallet in my garage for me?

No. The driver is contracted to deliver to the kerbside only, so it’s up to the individual driver if he/she is able or willing to wheel the pallet closer to where you would like it.
The drivers are on a tight schedule and won’t always have the time to spend wheeling the pallet long distances, onto driveways or into garages etc. Pallets are also very heavy and the driver will not be able to wheel a tonne of wood fuel on anything other than flat, level concrete or tarmac. It isn’t possible to move pallets on gravel, grass or slopes.

Will the driver help me unload the pallet?

No. The driver is contracted to deliver the pallet to the kerbside only. They will not be able to help you unpack the pallet and put the briquettes away as they are on a tight schedule.
If you’re worried about being able to stack the briquettes yourself, you may want to arrange for a friend or relative to be there to help you.


Customers in Dumfries & Galloway

Our shop is in Dumfries, South West Scotland, and is open six days a week. You are welcome to collect your wood fuel from our shop. Our staff are always on hand to help you select your products and load them into your car for you.

We also offer a ‘drawdown’ option, which allows you to buy a full pallet at a time and collect packs as you require. This is great if you don’t have lots of storage room at home and is a very flexible and popular option.

For kiln-dried logs, we are able to load dumpy bags onto your trailer or van, or you can handball your logs into your car. For larger quantities, we can tip logs into your trailer. This helps you get your logs at the cheapest price.



Local Delivery

within 25 miles of Dumfries

Please phone our office to arrange local delivery. Website orders are sent out via Palletline, not using our own drivers.


Briquettes: We offer a ‘carry and stack’ service, where we will stack your briquettes in your shed for you.The price for this starts at £10, depending on your postcode – please see our delivery map.

Kiln-dried logs: Logs will always be tipped where possible. We are not able to stack your logs for you. Log deliveries start at £10, depending on your postcode – please see our delivery map. Full loads of logs (four dumpy bags, or three cubic metre cages) are delivered within 25 miles free of charge.

Briquette and Log delivery prices:

Within 5 miles of Dumfries centre: £10
Within 10 miles of Dumfries centre: £15
Within 25 miles of Dumfries centre: £20

Balcas Wood Pellets: A full pallet of Balcas Brites (100 x 10kg) delivered within 25 miles and stacked in your store is £272.



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