We want your delivery to go smoothly, so our standard delivery includes:
- Delivery inclusive to all mainland UK addresses
- Your choice of delivery day (Mon-Fri)
- Full online tracking service and text updates (When we dispatch your pallet to you, we will include your tracking number)
- Two hour delivery window (Texted to your mobile on the morning of your chosen delivery day)
- Delivery to the nearest level hard-standing
How much will delivery cost?
Note: Price shown is per pallet
All pallet prices are inclusive of delivery to any UK mainland address.
Why does it cost more to offshore islands and Northern Ireland?
Pallet delivery companies charge us per pallet sent. The amount they charge depends on where in the country we send a pallet. The difference between areas can vary hugely.
All orders to the UK mainland include delivery – so no extra charges. For areas where the delivery companies charge a lot more, (all offshore islands) we have added an additional charge that just covers this.
How will my order be delivered?
All pallet orders are delivered by our partner couriers, Palletways, not our own drivers.
Sample Pack Orders
Sample Packs are delivered by APC, an overnight parcel courier, and come packed in a polypropylene sack. For most orders placed before 12pm, delivery is next day but for remote areas it may take two days for delivery.
We ask APC to leave your parcel in a safe place if you’re not home to accept delivery. If you have specific instructions for this, please let us know.
There are no access restrictions for Sample Pack deliveries.
Your goods are delivered on a pallet, the footprint of which is usually approximately 1.2m x 1m. The height of the pallet depends on the products you’ve ordered but may be up to two metres high.
The maximum weight of a pallet is 1000kg.
Accessing your property
Our pallet courier will normally deliver your order on an 18 tonne lorry with a tail lift. This means your property must be accessible to a large vehicle. If a bin lorry can access the house then an 18 tonne lorry should be able to as well but it will be up to the driver to determine this. As a guide, please check the measurements given on this page.
The driver may not be able to access your property if there are:
- low overhead lines or low hanging branches
- low bridges or bridges with weight limits
- narrow access roads
If you think that an 18 tonne lorry or larger will not be able to access your premises, please request a 7.5 tonne lorry when placing your order. 7.5t is the smallest vehicle we can request.
If Palletways are unable to deliver to the kerbside of your property, for example because of access restrictions which mean a 7.5t vehicle will not be able to get close enough to the house, we will need to put special delivery arrangements in place . These arrangements may incur additional charges, for which you, the customer, are responsible. If you think you may need alternative arrangements please let us know prior to ordering so we can get a quote for you.
Will the driver be able to put the pallet in my garage for me?
No. The driver is contracted to deliver to the kerbside only, so it’s up to the individual driver if he/she is able or willing to wheel the pallet closer to where you would like it.
The drivers are on a tight schedule and won’t always have the time to spend wheeling the pallet long distances, onto driveways or into garages etc. Pallets are also very heavy and the driver will not be able to wheel a tonne of wood fuel on anything other than flat, level concrete or tarmac. It isn’t possible to move pallets on gravel, grass, cobbles or slopes.
Will the driver help me unload the pallet?
No. The driver is contracted to deliver the pallet to the kerbside only. They will not be able to help you unpack the pallet and put the briquettes away as they are on a tight schedule.
If you’re worried about being able to unload the packs yourself, you may want to arrange for a friend or relative to be there to help you.
If your delivery doesn’t go according to plan because of access restrictions to your property, and you have not told us about this when ordering, the haulier will recharge for a second delivery. Any additional costs will be charged to you, so please make sure you are happy that a large vehicle can access your premises and that you understand delivery is kerbside only.
How long will my order take to arrive?
Sample packs are dispatched within one or two days and are delivered next working day.
For palletised deliveries, standard delivery usually takes two working days from dispatch. Remote areas may take longer but we will email you to confirm your delivery day. If you require delivery on a specific day, please let us know this when ordering.
For example, at most times of the year, an order received by us by 12pm Monday will arrive with you on Wednesday. Orders received after 12pm Monday will arrive on Thursday.
During very busy periods, such as November and December, it may take us a little longer to dispatch your pallet but we will always keep you informed of delivery times.
Pallet orders are delivered between 9am-5pm on the day of your choice. If you’ve provided a mobile phone number, you will receive a text message giving you a two hour window. Someone will need to be at the delivery address during these hours to receive the pallet.
What time will my order arrive?
When your order is dispatched from us, we will provide you with tracking information so you can keep an eye on the progress of your pallet through Palletways.
On the day of delivery, Palletways will text you with a two hour delivery window, so you can plan your day. This text message will usually arrive by late morning on your chosen delivery day. You can also check your ETA on the Palletways website.
Additional delivery services (pallet orders only):
Please book these through the office on 01387 731 210
- Morning Delivery
- Timed (Arrange a specific time between 10am-5pm)
- Saturday Delivery
Customers in Dumfries & Galloway
Our office and shop is in Dumfries, South West Scotland, and is open six days a week. You are welcome to collect your wood fuel from our shop. Our staff are always on hand to help you select your products and load them into your car for you.
We also offer a ‘drawdown’ option, which allows you to buy a full pallet at a time and collect packs as you require. This is great if you don’t have lots of storage room at home and is a very flexible and popular option.
For kiln-dried logs, we are able to load dumpy bags onto your trailer or van, or you can handball your logs into your car. For larger quantities, we can tip logs into your trailer. This helps you get your logs at the cheapest price.
within 25 miles of Dumfries
Please phone our office to arrange local delivery. All website orders are sent out via our National pallet courier, not using our own drivers.
Briquettes: We offer a ‘carry and stack’ service, where we will stack your briquettes in your shed for you.The price for this starts at £10, depending on your postcode – please see our delivery map.
Kiln-dried logs: Logs will always be tipped where possible. We are not able to stack your logs for you. Log deliveries start at £10, depending on your postcode – please see our delivery map. Full loads of logs (three cubic metres) are delivered within 25 miles free of charge.
Briquette and Log delivery prices:
Within 5 miles of Dumfries centre: £10
Within 10 miles of Dumfries centre: £15
Within 25 miles of Dumfries centre: £30
Wood Pellets: A full pallet of Balcas Wood Pellets (100 x 10kg) delivered within 25 miles and stacked in your store is £292.
Prices are correct as of March 2019 but are subject to change.