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Terms and Conditions: Wood Fuel Co-operative


These terms and conditions apply to all products supplied to you, the customer, by Wood Fuel Co-operative

By accessing or using this website you acknowledge that you have read, understood and agree to be bound by these terms and conditions. If you do not agree with these terms and conditions, please do not use this site.

The contents of this website including design, images and text may not be copied, reproduced or used in any other form without the prior permission of Wood Fuel Co-operative.

Product description and efficacy

Product descriptions and measurements supplied by the Wood Fuel Co-operative or the manufacturers are, to the best of our knowledge, complete and accurate.

We will always attempt to recommend the most appropriate product to resolve your specific problem. We cannot be held responsible if the product is ineffectual in your specific situation. Wood Fuel Co-operative neither gives nor implies any warranty regarding products suitability for your specific situation.

We reserve the right without prior notice, to change or amend information, prices or products supplied from this website.

Wood Fuel Co-operative will not be liable for any specific, indirect or consequential damage, or any damage whatsoever, that may result from using this website or relying on information supplied therein or through the use of products purchased from this website.

Terms and Conditions: Product purchase


Orders may be placed directly through our website or over the telephone. An order process is complete when we send you an email confirming that your order has been received and accepted. For telephone orders, the order is complete when we have processed your payment


  • you will quickly and easily be able to see the final price of your purchase prior to paying by going into ‘your basket’ and completing your delivery preferences
  • all displayed prices include vat where applicable
  • your final price will include delivery
  • payments should be in pounds sterling, £
  • payments are processed through PayPal’s secure server
  • after placing an order the customer will receive an email confirming the content of the order, the price paid and the delivery specified
  • if you notice any mistake in the order please notify us immediately by email or telephone


We will dispatch your product order on the delivery schedule notified to you in the order acceptance email and outlined in the ‘Delivery’ section of this website

Delivery and acceptance:

  • the courier will require a signature from the purchaser on handover of the product. Unless you select an alternative option at checkout
  • signed for products become your responsibility after the courier has received your signature
  • if the packaging is damaged on delivery, or you suspect damage, open and inspect the goods before signing. Sign only after filling in the courier’s suspected damage form
  • notify us as soon as possible in the event of you receiving damaged goods. Within 7 days
  • we will always expect the chosen courier to deliver your goods within the time frame stated on our website. However, these time frames can only be indicative. Contact us if your goods are overdue and we will investigate.
  • If your delivery cannot be made because of access restrictions to your property. If you have not told us about this when ordering, the haulier will recharge for additional delivery attempts. Any additional costs will be charged to you, the customer.


  • Wood Fuel Co-operative reserves the right to refuse any order or part order or to ask for further information in order to process an order.
  • As the customer you have the right to cancel any order under Distance Selling Regulations. Cancel within fourteen days of your receipt of the goods. Once you have notified us that you wish to cancel the contract, return your goods, undamaged. Any sum debited to us will be refunded in full within fourteen days. Goods returned in a damaged condition may result in a reduction in your refund amount.
  • It is your responsibility to return the goods back to us within fourteen days of the date of your cancellation. If you are in possession of the goods you are under duty to retain them and take reasonable care of them before returning them to us. Once we receive the returned goods you will receive a full refund including standard delivery charges, unless the goods are returned to us in damaged condition.
  • If you are unable or unwilling to arrange return of the goods, we can arrange a courier to collect the goods. This will be charged to you at an amount not exceeding our direct costs. In most circumstances, this cost will be £58.09 plus VAT per pallet. It is your responsibility to inform us if you require this.


  • If you have any complaint about our service or products please contact us as soon as possible by telephone or email: (01387 731 210 or
  • We will make every effort to resolve any problems you may have in a fair and equitable manner
  • Your statutory rights are not affected by any statements made within these terms and conditions


The Wood Fuel Co-operative is registered with Companies House as a limited by guarantee co-operative, No: SC399132.

Terms and Conditions: Your Privacy

We are committed to protecting your privacy.

We recognize that your privacy is important. This document outlines the types of personal information we receive and collect when you use, as well as some of the steps we take to safeguard your information. We hope this will help you make an informed decision about sharing personal information with us.

Wood Fuel Co-operative strives to maintain the highest standards of decency, fairness and integrity in all our operations. Likewise, we are dedicated to protecting our customers’, consumers’ and online visitors’ privacy on our website.

Personal Information

We do not store credit card details.

Wood Fuel Co-operative collects personally identifiable information from the visitors to our website only on a voluntary basis. Personal information collected on a voluntary basis may include name, postal address, email address, company name and telephone number. This information is collected if you request information from us or buy a product from us. The same applies if you participate in a contest we run, sign up to join our email list or request some other service or information from us.

The information collected is internally reviewed and used to improve the content of our website. Also to notify our visitors of updates, and respond to visitor inquiries. Once information is reviewed, it is destroyed or stored in our files. If we make material changes in the collection of personally identifiable information we will inform you by placing a notice on our site. Personal information received from any visitor will be used only for internal purposes.

We use Trustpilot as a Data Processor. This means that when you buy a product from us, we share your name and email address with Trustpilot for the sole purpose of inviting you to review our service. We only do this with your permission and have opted to do this so that our customers make informed decisions when buying from us.

Wo do not share your information with any other third parties, unless legally obliged to do so. We do not sell your data to third parties under any circumstances.

Use of Cookies and Web Beacons

We use cookies to help you personalize your online experience. Cookies are identifiers that are transferred to your computer’s hard drive through your Web browser. They enable our systems to recognize your browser. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize the site’s pages, or register with any of our site’s services, a cookie enables Wood Fuel Co-operative to recall your specific information on subsequent visits. You have the ability to accept or decline cookies by modifying your Web browser. If you choose to decline cookies, you may not be able to fully experience the interactive features of the site.

A web beacon

This is a transparent image file used to monitor your journey around a single website or collection of sites. They are also referred to as web bugs and are commonly used by sites that hire third-party services to monitor traffic. They may be used in association with cookies to understand how visitors interact with the pages and content on the pages. We may serve third party advertisements that use cookies and web beacons in the course of advertisements being served on our web site to ascertain how many times you’ve seen an advertisement. No personally identifiable information you give us is provided to them for cookie or web beacon use, so they cannot personally identify you with that information on our web site.

Browsers can be set to accept or reject cookies or notify you when a cookie is being sent. Privacy software can be used to override web beacons. Taking either of these actions shouldn’t cause a problem with our site.

Wood Fuel Co-operative (“us”, “we”, or “our”) uses cookies on (the “Service”). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are and how we use cookies. It also states how third-parties we partner with use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies?

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser. They allow the Service or a third-party to recognize you. This makes your next visit easier and the Service more useful to you.

Cookies can be “persistent” or “session” cookies.

How Wood Fuel Co-operative uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioural advertising.

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

– Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report anonymised usage statistics of the Service, deliver advertisements on and through the Service, etc. These include Google Analytics, for example, which help us optimise use of our website.

What are your choices regarding cookies?

To delete cookies or instruct your web browser to delete or refuse cookies, visit the help pages of your web browser.

Please note that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer. You may not be able to store your preferences, and some of our pages might not display properly.

Where can you find more information about cookies

You can learn more about cookies and the following third-party websites:


Children’s Online Privacy Protection Act

This website is directed to adults; it is not directed to children under the age of 13. We operate our site in compliance with the Children’s Online Privacy Protection Act. We will not knowingly collect or use personal information from anyone under 13 years of age.

Non-Personal Information

In some cases, we may collect information about you that is not personally identifiable. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. The information collected is used solely for internal review and not shared with other organizations for commercial purposes.


If Wood Fuel Co-operative is dissolved, the information we have obtained from you through your voluntary participation in our site will be permanently deleted. In that event, you will receive notice through our website.

How You Can Correct or Remove Information

We provide this privacy policy as a statement to you of our commitment to protect your personal information. If you have submitted personal information through our website and would like that information deleted from our records or would like to update or correct that information, please make your request through our Contact page.

Updates and Effective Date

Wood Fuel Co-operative reserves the right to make changes in this policy. If there is a material change in our privacy practices, we will indicate on our site that our privacy practices have changed. We will provide a link to the new privacy policy. We encourage you to periodically review this policy so that you will know what information we collect and how we use it.

Agreeing to Terms and Conditions

If you do not agree to Wood Fuel Co-operative’s Privacy Policy as posted here on this website, please do not use this site or any services offered by this site.

Your use of this site indicates acceptance of this privacy policy and our terms and conditions.

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Quick guide to choosing the best Wood Fuel for your stove and lifestyle.

Wood Fuel Co-operative

*Break - We strongly recommend you break these briquettes in half (or less for very small stoves) because they do expand whilst burning and you don't want them to overfill the fire.
*Easy to light - We always use a Firelighter and Kindling Sticks to start our fires. Most briquettes are graded four stars to light because they are quite dense and require kindling.


  • All stove and flue combinations tend to have different burning characteristics. Fuel that works well in my stove may not work so well in your stove, and vice-versa.
  • Most modern stoves are more efficient than most older stoves, meaning a modern quality stove will burn fuel more economically and generate more heat over a longer period.
  • Always try to burn fuel with a 'lick of flame'. Smouldering fuel to try to extend burn time is bad for your stove, flue and the environment due to unburned particulate matter in the smoke.
  • Be prepared to break briquettes into smaller sections to fit into your stove comfortably. Many briquettes do expand whilst burning and you don't want them to expand onto the glass.
  • The chart above indicates which briquettes are easy to break. Some are small enough so they don't need breaking. This makes for a cleaner environment around your stove.
  • All briquettes, except Everyday Value and Hotmax, benefit hugely from using kindling to light them. I suggest five kindling sticks will be sufficient, meaning a net should last 30 days.