Contact Us
01387 731 210
01387 731 210

Mon – Fri : 9am to 5pm
Sat: 9am to 4pm
Sun: Closed

More Info
 

Customers in Dumfries & Galloway


Shop safely in our Heathhall store – open as normal, six days a week

We’re not able to offer Click & Collect at this time, so please come in and browse our stock, or phone us to arrange delivery for half pallets or greater.

  • Buy in any amount, from one pack to full pallets
  • UK’s widest selection of briquettes
  • Expert advice from our friendly staff
  • We can load your fuel into your car for you
  • Excellent range of wild bird food and poultry feed in stock

Buying in person from our Dumfries depot is the cheapest way of getting your fuel. Prices online include delivery, so please download our price list to see our collected prices.

No, unfortunately not. We don’t have the staff or space to put orders together for collection, so we recommend you come in and buy in store instead.

We have excellent measures in place for your safety, including hand sanitiser, trolley disinfectant, and social distancing markers. We ask that all customers wear a mask in store if they are able to. If you have any concerns or queries, or you are shielding and require alternative arrangements please phone us on 01387 731 210.

Online Orders

If you live within 25 miles of our depot, your online Wood Fuel order will be delivered by either Palletways or our own vans.

Local Delivery Option 1: Palletways will deliver a full pallet to the kerbside of your property, using an 18 tonne or 7.5 tonne lorry. This is a good option if you are shielding and prefer not to have a delivery person unpack the order for you.

Local Delivery Option 2: Our own van and driver will unstack your briquette order and stack it either in your shed or garage, or on a pallet outside for you to move at your leisure. We cannot enter your house. This is a good option if your address cannot accommodate a larger lorry, or if you are unable to move the fuel from the kerbside to your store yourself.

After you have ordered, you will usually be asked which delivery method you prefer. If you have a preference, please put a note on your order to let us know.

Phone & Shop Orders

Dumfries Shop Pricelist December 2020

Orders for local delivery placed by phone or in person in our shop, will attract the following delivery charges, which are cheaper than if you order online.

Please note, the minimum briquette quantity we can deliver using our own van is half a pallet – roughly 50 packs.

Local Delivery Charges:

Within 5 miles of our Heathhall depot: £10
Within 10 miles of our Heathhall depot: £15
Within 25 miles of our Heathhall depot: £30

Please feel free to phone us on 01387 731 210 to see which delivery method is best for you.

Online Orders

If you live within 25 miles of our depot, your online log order will be delivered by either Palletways or our own vans.

Local Delivery Option 1: Palletways will deliver a full pallet to the kerbside of your property, using an 18 tonne or 7.5 tonne lorry. This is a good option if you are shielding and prefer not to have a delivery person unpack the order for you, or if you prefer your log crate to be delivered in the crate rather than loose tipped.

Local Delivery Option 2: Our own van and driver will deliver using a 3.5 tonne van. For log crates this means a loose load, which will be tipped on your driveway. Our driver cannot stack the logs into your store for you.

Log box orders will be unloaded by hand and stacked into your garage or shed, or onto a pallet outside for you to move at your leisure.

After you have ordered, you will usually be asked which delivery method you prefer. If you have a preference, please put a note on your order to let us know.

Phone & Shop Orders

Orders for local delivery placed by phone or in person in our shop, will attract the following delivery charges, which are cheaper than if you order online.

Local Delivery Charges:

Within 5 miles of our Heathhall depot: £10
Within 10 miles of our Heathhall depot: £15
Within 25 miles of our Heathhall depot: £30

Please feel free to phone us on 01387 731 210 to see which delivery method is best for you.

We use our own vans and drivers to deliver Wood Pellets within 25 miles.

The bags will be unloaded by hand and stacked into your pellet store by our driver. Please ensure your store is easily and safely accessible and has sufficient space in it to take the full delivery.

We are not able to carry the pellets over a long distance, so if the store is difficult to access or a long way from the road, please phone us to discuss how we can best deliver to you.

Due to COVID-19, we are unable to enter your property, so if you store your pellets within the house or at the back of an enclosed shed which you frequent, our driver will deliver to the outside only.

Delivered prices – December 2020

  • Woodlets 98 x 10kg bags: £317
  • Imported pellets 65 x 15kg: £296

Online prices for bird food are the same as you will find in store, so you can check prices before you come in to see us. Local online bird food orders will be delivered by APC or DPD.

We stock a wide range of wild bird food, poultry food, and BSL Accredited wood pellets
Our shop is open six days a week
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