Frequently Asked Questions
Wood Fuel FAQ
It can be dificult to move away from logs but the basic facts mean that briquettes generally produce more heat for a longer period of time.
Because it ultimately comes down to personal preference though, we’ve put together a simple comparison of logs and briquettes, in order to help you decide what will suit your needs best.
If only there were an easy answer to this!
The size and sort of stove, size of room, how often you light your stove etc., will all have an effect on which is the best briquette for you. Don’t worry, though. We can still help you find the right briquette – read our full guide here.
Yes, but only if you have a DEFRA certified stove (also known as an exempt appliance). Most modern stoves are exempt and it’s easy to check if yours is by looking on the DEFRA website. This will tell you what the permitted fuels are for your stove. If it says “Wood Logs” then you can use any of our briquettes as smokeless zone fuels.
All Wood Fuel Co-op briquettes are 100% pure wood, with no additives, binders or glues. This isn’t true of all briquettes though – we’re aware of briquettes on the market that are made from plywood sawdust, old pallets (which isn’t bad in itself but they shouldn’t contain bits of colour-treated pallets), and that have bits of plastic or metal in them. Quality is key but you can be assured that all briquettes stocked by us are pure and unadulterated wood.
All wood-burning, domestic and industrial, has come under a lot of scrutiny in the last few years and it’s important to try and make our choices as ethical as possible.
We work hard to offer our customers as much information as possible about our products so they can make their own choices. That’s why we tell you the type of wood in each product, where it comes from, and the type of packaging to expect.
When sourcing our products, we always choose UK producers if possible. This supports UK industry and requires our products to travel fewer miles. Often UK producers are fairly small-scale though – there’s a finite amount of forestry in the UK that is suitable for timber production and very little of it is hardwood.
In Europe and North America there are much larger production facilities for hardwood flooring, furniture and timber, which means they are producing vast amounts of sawdust waste, ideal for briquetting. That’s why you’ll see some of our products come from Germany, Czech, Latvia etc.
The quality of the briquettes is also paramount to us, and sometimes we can only get the very best by looking further afield. Some of our truly exceptional briquettes come from Germany, for example, and nothing similar is produced in the UK.
So even though some of our products have travelled from Europe or the US, we fill the containers to the brim, to maximise the amount of product in each trip.
We believe information is power. That’s why all our product descriptions clearly display a country of origin. This lets you make an informed choice when you’re buying from us.
This is a difficult one, as it does depend on a few things. Size of stove, size of house, how often you use the stove – are you home all day, or is it just on for a couple of hours in the evening?, the weather, the draw on your chimney…etc.
Don’t despair though – we’re currently putting together a guide to help you figure out what you might need. In the meantime, give us a ring and we can discuss your options.
Ready to Burn is a scheme introduced by goverment to help consumers buy dry wood fuel more easily. Any product with the Ready to Burn logo is guaranteed to be dry enough to burn immediately, without producing excess harmful pollutants.
All compressed wood products – briquettes and pellets – must be stored in the dry. They cannot be stored outside, or in traditional open woodstores.
A dry garage, shed or outhouse is ideal.
Payment, Delivery & Returns
Yes. We use Zip to offer customers the option to pay over four interest-free instalments. Find out more here.
All the prices on the website include delivery to mainland UK addresses. For offshore areas, the delivery charge will autimatically be calculated at checkout. For one or two postcode you will be asked to contact the office.
Please note, due to the way our pallet hauliers charge us, the Isle of Skye counts as offshore (despite the bridge. We find it frustrating too and will continue to work for a more sensible solution).
Full information about delivery surcharges is available on our dedicated Delivery page.
The fastest way to resolve any issues is to pick up the phone and speak to us. Our number is 01387 731 210 and the office is staffed 8:30am – 5pm Monday to Friday, and 9-12 on a Saturday.
We don’t have call centres – you’ll get to speak to a real person every time. We will always go the extra mile to try and resolve any problems, so do get in touch.
If phones aren’t your thing, either reply to your order confirmation email, or email us directly on firstname.lastname@example.org.
For returns, please phone us on 01387 731 210 or email email@example.com.
If you want to return your order, you can do so within fourteen days of receiving your order. Once we receive the items back, in full and undamaged, we will issue you with a refund in full, including standard delivery charges. Damaged or missing items may result in a reduction of refund amount.
You will need to arrange return delivery yourself, unless you are unable to do so in which case you must contact us so we can arrange collection of your order.
If you wish to discuss a return, please phone the office on 01387 731 210 so we can work with you to find the best solution.