For Wood Fuel Samples
Parcel orders are sent with either Royal Mail or DPD/APC, depending on the weight you order.
Orders under 1.95kg are sent with Royal Mail
Orders from 2kg – 100kg are sent with DPD or APC
All our sample packs include the price of delivery, so there will be no additional charges at checkout.
No. We have worked hard to ensure that all UK addresses cost the same for parcel delivery, whether you’re in Shetland or London.
Royal Mail items are not tracked.
DPD and APC orders are tracked and if you provide a mobile phone number you will receive updates from DPD when we dispatch your order.
Orders sent by Royal Mail will come in a carbon neutral, fully recyclable bag made from sustainable sugar cane.
Orders sent by DPD or APC will be in cardboard boxes.
However, within the box or mailing bag, most products are currently in plastic bags or wrappers. We’re working towards using fully recyclable packing for all of our bird foods, so watch this space.