COVID-19 – LOCKDOWN
LOCAL CALL AND COLLECT SERVICE
Our shop remains closed for walk-in customers – please place your order in advance only. Call and collect on 01387 731 210.
Ideally, please place your order the day before you want to collect, to give us time to prepare your order.
Collections will be available between 10am-5pm, Monday to Friday and 9am-12pm on Saturdays, although opening hours may be subject to change.
Here’s how it works:
1. You phone us on 01387 731 210 to place your order. We take payment at the time of ordering, over the phone. That means card payments only. Sorry, no cash and no payment on collection.
2. When you arrive at our shop, the gates to the yard will be closed. Please park outside and phone us on 01387 731 210 or beep your horn.
3. We will bring your order to your car, on a pallet or trolley, for you to load into your own car, if you are able. If you are not able to load, let us know when you order and our staff will load into your car.
4. Please maintain a minimum of two metres away from staff members at all times. If we are loading, please stay in your car. If you are loading, we will leave you to do so on your own.
Finally, please only order what you need. Lockdown means essentials only, so minimise the risk to everyone by only coming in if you need to.
It’s business as usual with web orders. There are no changes or restrictions. We will continue to deliver wood fuel across the UK.
Sample packs delivered by APC are no longer guaranteed to be next day, but in 99% of cases they are still managing to deliver on time. Please be patient though – many courier companies are facing very high levels of demand and staff shortages, so things can take a little longer.