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Frequently Asked Questions

 

ZIP Payment faqs

How do I pay with Zip? Paying with Zip online is easy. When you get to the payment page (usually after adding delivery details), select…

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Which is the best briquette?

If only there were an easy answer to this! The honest, annoying answer is: it depends. The size and sort of stove, size of room,…

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Can I use briquettes in a smokeless zone?

Yes, but only if you have a DEFRA certified stove (also known as an exempt appliance). Most modern stoves are exempt and it’s easy to…

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Can I burn briquettes in a wood burning stove?

We often hear people say, “My stove installer says I can only burn logs in my stove, so I can’t use briquettes”. This isn’t true.…

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UK vs Imported Wood Pellets

Which are better? Many sellers stock cheap wood pellets imported from Europe. Although the prices are good and the pellets look identical, our experience is…

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What are briquettes?

Briquettes are becoming more popular in the UK but there is still plenty of confusion about what they actually are. That’s understandable – they are…

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What are Balcas Brites?

Balcas Brites are biomass pellets, or wood pellets, made from pure compressed sawdust. They’re used in biomass boilers, which are an increasingly popular form of…

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Which briquette to choose?

Customers often walk into our depot and are amazed at the number of different fuels on display, particularly briquettes, of which there may be up…

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Why burn briquettes on your stove?

On 10th October 2015 there was an excellent article, written by Miles Brignall, in The Guardian. It featured the Wood Fuel Coop quite prominently and…

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The best wax firelighters?

We’ve become great fans of the Waxling firelighters lately but are aware that there are quite a few other ‘eco-firelighters’ on the market, so have…

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